Contact Us
Who to Call for Questions
We want to answer your questions about our practice or your visit with us. Please refer to the list below to determine who can best answer your questions.
| Questions about Medications or Refills | Technician | Option 5 |
| Copy of Glasses or Contact Lens Prescription | Optiks | (205) 933-6784 |
| Surgery information for Dr. Elsas | Mimi | (205) 918-1230 |
| Surgery information for Dr. Long and Dr. Vicinanzo | Marilyn | (205) 918-1231 |
| Surgery information for Dr. Phillips | Becky | (205) 918-1237 |
| Appointments and Cancellations | Switchboard | Option 0 |
| Rescheduling Appointments | Switchboard | Option 0 |
| Insurance, Your Statement or Collections | Becky | (205) 918-1237 |
| Patient Refunds | Accounts Payable | (205) 918-1247 |
Our switchboard is open Monday through Friday from 8 am to 5 pm. Please call during regular business hours for prescription refills or questions for our technicians. Emergency phone calls will be returned the same business day. Non-emergency phones calls will be returned within 2 business days.
Using our Automated Switchboard
When calling Alabama Ophthalmology Associates, your calls will be expedited to the correct person by following the directions below.
| Press 0 | ...if you are calling from a doctors' office or to make an appointment with one of our doctors. |
| Press 1 | ...to reach the surgery scheduler for Dr. Elsas. |
| Press 3 | ...to reach the surgery scheduler for Dr. Long and Dr. Vicinanzo. |
| Press 4 | ...to reach the surgery scheduler for Dr. Phillips. |
| Press 5 | ...for prescription refills or to request a copy of a glasses or contact lens prescription. |
| Press 6 | ...for questions concerning patient insurance and billing. |
| Press 7 | ...for directions to the office of Alabama Ophthalmology Associates. |
| For Optiks | Please dial (205) 933-6784 |